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Frequently asked Questions

A safe and easy way to shop

All your credit card details and personal information are protected by the Data Protection Act (1998). When you checkout, simply enter your address details, click on "send order" and you will be switched to a secure payment facility run by WorldPay.

How can I order and pay?

Online

You can place your order online 24 hours a day, 7 days a week.

If you have an account, log in to into your account and then enjoy your shopping.

If you are a new customer or a guest customer, you will have the option to create an account or to go straight through to the checkout process.

Phone

If you would prefer to use our telephone mail order service then call us on 01732 771771 and we can take your order over the phone Monday to Thursday 8.30am to 5.30pm, and Friday 8.30am to 5pm.

Tax

Our prices shown include VAT at 20%

How long will it take to deliver my goods?

We will endeavour to despatch your order within 24 working hours, but please allow up to 14 working days for delivery. Should there be any problem with your order we will contact you. If your order is urgent and you have a deadline, let us know and we will do our very best to make sure your order is with you in time.

Where do we deliver?

Our card payment processor will take all payment in Pounds Sterling (£). Orders made by the website can be shipped to the UK, all EU members and the USA; please contact us if you are from somewhere outside these areas.

Delivery cost

Standard UK Delivery (allow 2-3 working days) is FREE!!!

If you need something sooner or are ordering from overseas, delivery costs are as follows:

  • UK DPD Courier Service* £5.00 (Express Next Day -except at weekends)
  • Europe £10.00 (allow up to 5 working days)
  • Worldwide £15.00 (allow up to 10 working days)
  • Europe DPD Courier Service* £12.00 (allow up to 5 working days)
  • Worldwide DPD Courier Service* £20.00 (allow up to 10 working days)

*With this service you can track your order using the e-mail address you provide at checkout.

Who will deliver my order?

We use a number of internationally recognised carriers. If it is easier for you, then we can have your order delivered to a different address than the cardholder's. Once your order has been despatched we will notify you by e-mail. In the event of no one being at the address to take receipt of the delivery, the carrier will leave a card to inform you how to re-arrange delivery or to collect from your local post office. At this point it becomes your responsibility to arrange delivery or collection of your order.

Returns

If any items you receive are incorrect, damaged or faulty, then please return them to us for a refund or replacement, and we also refund any postage costs you may incur. Otherwise, product returns are made at your own expense. Please note that we advise using a recorded delivery service in both cases.

If you wish to return your purchase you are fully entitled to do so. A product refund or exchange can be issued up to 14 days from the receipt of goods. The returned products must be new, in perfect condition and complete with original packaging. Used or customer damaged items cannot be refunded or exchanged.

Please return to:

Stone Marketing Ltd

10 Sovereign Way

Tonbridge

Kent TN9 1RH

Or just email or call us on sales@stonegift.com / 01732 771771 if you need some advice on how to proceed.

We aim to process all refunds within 7 days. However, during busy times, this might take slightly longer. We will email you a confirmation once the refund has been made.

Will I get lots of junk mail from you?

Under no circumstance will we give your personal details to other organisations or people. You may receive the following emails from us – website registration, order confirmation and payment confirmation. We may also contact you with news and offers if you have subscribed to our mailing list. If you wish to unsubscribe, please log in to your account and 'unsubscribe' from your account menu.

What's your question?