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Terms & Conditions

Your use of and purchase of products from this site is governed by the terms and conditions set out below. Please read them carefully. They do not affect your statutory rights. We recommend that you read our Privacy Policy first. We may at any time make changes to this site and the details displayed on it (including prices).

Payment & Prices

The prices for the goods displayed for sale on this site are as set out on the site are expressed in UK pounds and are inclusive of VAT. We cannot accept your order until you have paid for it in full. Upon payment, we will confirm acceptance of your order via e-mail which will be sent to the e-mail address you provide on your order details. The acceptance of your order will create a legally binding contract between us. We reserve the right not to supply you at our discretion. We accept payment by Delta, Electron, Fortoak, JCB, Maestro, Pin train, Solo, UK Maestro, Visa and PayPal. Payment will be taken when we process your order. We will endeavour to deliver the goods to you within 14 working days. If for any reason we are unable to do so, we will contact you with a revised estimated delivery date,

Your right to cancel your order

You may cancel your order at any stage before the goods are delivered to you. To do so please telephone us on 01732 771771 or e-mail us on sales@stonegift.com.

Our returns and refund policy

If you are not satisfied with the order you have received from us, you may return it to us within 28 days of delivery. We will exchange or refund unused items returned to us, as sold in their original condition. (Exclusions include products engraved or otherwise made to specific requirements) If your goods are different to those ordered, faulty or damaged on delivery we will exchange the product or issue a full refund, including reasonable return postage charges.

Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information from our suppliers, taxes or duty changes, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If your credit card has already been charged and we subsequently cancel your order, we will immediately issue a credit to your credit card account in the value of the incorrect price (including delivery charges).

Availability of Goods

All products are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will not charge you for these and we will refund any money already paid for them. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods.